Verify Email

This tool walks through Splunk for a given email address and checks our Message Service and SendGrid logging messages for the email generation and delivery status.

Searches are grouped by their exchange ID, which means all of the events belong to a single mail submission.

  • Search by single email (fastest): test@example.com
  • Search by wildcard (slower): *@logmein.com
  • Search by entire domain (slowest): logmein.com
  • Specify search type:to=test@example.com, from=*@logmein.com

For more indepth explanations of Sendgrid events and the process by which Sendgrid data is logged see the Webhook documentation.


[ state ]
[eventCount] total events were found for the search [ email ].

Sendgrid was bounced from sending to [event.to].

Sendgrid dropped this email before sending to [event.to].

This user is on our spam reporting list, meaning they have previously flagged one of our emails as spam in their email client. Removing the spam report will allow emails to send again. The user needs to take no action.

This email is not formatted in a valid manner and cannot be sent as currently input, or was rejected by the receiving mail server as being invalid. If this is a correct address, it can be cleared from the invalid email list.

This email is on our unsubscribe list, meaning the user has previously opted out of receiving our emails by clicking an unsubscribe link.

Sendgrid deferred from sending this email on [ event.indextime | moment_unix ].

Sendgrid reported this user flagged our email as spam, and their address has been placed on our spam filter. Future emails to this address will be dropped before sending.

Sendgrid [event.event] this email to [event.to] from [event.organizerEmail].

Message Service is [event.action] from [event.from] to [event.to] with a reply to of [event.replyTo]. The subject is [event.subject] and is formatted as [event.templateName].